Services suspension
Compania AQUASERV is entitled to interrupt any services in case of non-payments, lack of contract party or illegal consumptions being detected.
For outstanding payments
Nom-payment of your invoices within 45 calendar days from their issuance date (after grace period expiration) leads to the automatic cessation of drinking water supply services. According to Art. 31 of the Sewerage and Water Service Supply Law no. 241/2006, an invoice issued by the supplier is a notice for service interruption in case of non-payment.
Recommencement of the water supply system is made only after:
•Payment of all outstanding debt (outstanding overdue balance)
•Filing out a service resuming form at the Clients Relations Center
•Paying a disconnection / reconnection fee
Considering the fact that the waste water and rain water collection and drinking water supply services are continuous, not receiving your invoices is not a reason for your non-payment. In case your invoices fail to reach you, please file a complaint in this respect at the Client Relations Center, either by phone or by e-mail. On this occasion, you may also request a certified true copy of your invoice, that will be submitted to you by e-mail, fax or post, according to your requirements.
For lack of a contractual partner
Drinking water and sewerage services are supplied based on a valid contract, concluded between yourself / association or company or institution you represent and S.C. Compania AQUASERV S.A. You may find that you do not have a valid contract, in the following cases:
•Contract validity term has expired. You are in this situation if you are not the owner of the building for which the water-sewerage contract has been concluded, and the contract was based on a rental / bailment agreement concluded for a determined period. In this case, you are obligated to request an extension of the contract, based on new supporting documents.
•Legal provisions amendment. Although the water-sewerage contracts for building owners are concluded for a non-determined period, a change in the legislation that governs our company’s activity leads to an update of all contracts concluded.
•Death of the family member who the contract was concluded with. In such cases, you are obligated to request the amendment of the contract, for the name of another family member, within 15 days from the date of the unfortunate event, by presenting the death certificate.
•Other changes of the contract holder or property status. Any changes of the terms on which the water-sewerage contract was based on, must be notified to our company within 15 days from the occurrence of the event, in order to update the contract
In case you are in one of the above mentioned situations and you neglected your contractual obligations to request for regulation of the situation, you are notified in writing about the necessity for updating the contract until a certain term. A contract is concluded on basis of a filled-out application (press here) and submission of all supporting documents listed on the back of the application. Applications for contracts are only accepted and registered if accompanying documentation is complete and valid.
In case you fail to observe our notification for a contract update until the deadline set, we must proceed to interrupt drinking water supply due to the lack of a contract party.
Services are recommenced after:
•Submitting a contract application and supporting documents to the Clients Relations Center
•Submitting the application for resuming services
•Paying the disconnection / reconnection fee
For illegal consumption
The following are considered as illegal consumption:
•Using sewerage / water supply services through connections / extensions executed illegally, without Compania AQUASERV’s knowledge
•Using water supply services through legal connections, where illegal interventions were made on the meter installed in the manhole, namely metrological seal, anti-theft seal or by-pass seal were broken.
In these cases, upon finding the illegality commited, services are interrupted immediately, by sealing / blinding the water / sewerage connection.
Executing illegal connections / extensions will lead to disciplinary, material, civil, contraventional, administrative or penal liability, according to the legislation in force, depending on the case, both for you and for the performer of the work.
Services are recommenced after:
•The connection / extension is brought to legality – if applicable
•The water – sewerage contract is concluded – if applicable
•The illegal consumption is paid
•The application for resuming services has been submitted
•The disconnection / reconnection fee has been paid.
The illegal quantity consumed is determined on a flat-fee basis, according to the regulations in force:
•For the period when the connection’s / extension’s existence can be proven (with documents). If that period cannot be determined, the illegal consumption is calculated for maximum 36 months.
•For the period elapsed since the last reading of the meter, when the seals were intact. Consumption as determined in these conditions, will be charged with the tariff in force on the date of finding the illegal consumption, multiplied by three.
